Συχνές Ερωτήσεις
Orders typically arrive within 9 business days from the date they are handed over to the carrier. Please note that the delivery timeline begins once your order is shipped, not from the date of purchase. We’re committed to getting your order to you as quickly as possible.
You can track your order on our .
Please note that it’s normal for tracking information to take some time to appear initially. Once the carrier updates the details, you’ll be able to follow your order’s journey.
Please visit our Tracking page to check the status of your order. Occasionally, delays can occur due to external factors, but we’re here to ensure you receive your order as quickly as possible.
If you need further assistance or if there’s an issue with the delivery, please contact us first via the chat at the bottom of the website. We’ll work diligently to resolve your issue, so there’s no need to worry. Your money is safe with us—either you’ll receive your product or we’ll refund you. We’re committed to your satisfaction.
We apologize for the delay in receiving your order. Occasionally, factors outside of our control, such as shipping carrier delays or customs processing, can extend delivery times. Please check your order’s status on our for the latest updates.
If you need further assistance, feel free to reach out to our support team through the chat at the bottom of our website. We’re here to help and ensure that your order reaches you as soon as possible.
Your tracking code is sent to the email address provided at the time of purchase, typically within 2 to 4 days after your order is shipped. This timeframe may vary depending on the carrier's processing speed. If you don’t see the email in your inbox, please check your spam or junk folder.
Please note that it’s normal for the tracking code to show as invalid or not found initially, as carriers may take some time to update the tracking information after receiving the package. Once the details are updated, you’ll be able to track your order's progress.
Yes! We offer discounts and promotions through KZ Points, our exclusive rewards program. By participating in KZ Points, you can earn points for various actions and redeem them for discounts on future purchases.
To learn more and start earning rewards, you can access KZ Points from your desktop by clicking the icon on the left side of the screen or by logging into your account and selecting the rewards option. Join today and start saving on your favorite products!
No, you only pay once at the time of purchase—there are no additional customs fees or taxes. All costs are included in your order total, so you can shop with confidence knowing there won’t be any surprises.
We understand that trust is essential when shopping online. At KZ Music Store, we have thousands of satisfied customers who have received and enjoyed our products worldwide. Your purchase is fully protected—either you receive your product with satisfaction, or we guarantee your money back.
For added reassurance, feel free to visit our Instagram to see real customer experiences and feedback.
Additionally, your personal information is safe with us. Our website uses top-tier security tools to protect your data at every step, ensuring a secure and trustworthy shopping experience.
Currently, we operate exclusively online, allowing us to serve customers worldwide with a convenient and seamless shopping experience. While we don’t have a physical storefront, our office is based in the United States at the following address:
131 Continental Dr
Suite 305
Newark, DE 19713, US
This location is dedicated to our administrative and operational functions, supporting our commitment to quality and customer satisfaction. Rest assured that we are here to assist you with any questions or concerns, providing a secure and reliable online shopping experience.
It’s normal for tracking information to take some time to update, especially for international shipments. Once your package is handed over to the carrier, there can be a delay in the tracking status as the item moves through various sorting and transit points. Factors such as customs processing, high shipping volumes, or updates from international carriers may also impact the speed at which tracking information becomes available.
Rest assured, your order is still on its way. If your tracking number hasn’t updated in a few days, feel free to contact us—we’re here to help ensure your package reaches you smoothly.
To use a discount code, simply enter it in the designated field at checkout after clicking on "Checkout" on our website. Once you’ve entered the code, your discount will be applied to the total amount before you finalize your payment. If you encounter any issues with your code, feel free to reach out to our support team for assistance.
The "with Bluetooth cable" option includes both a standard wired cable and a special Bluetooth aptX cable. This allows you to use your KZ in-ear monitors wirelessly when you want the convenience of Bluetooth, while still having the option for high-quality wired sound when needed. It's a versatile choice for those who want flexibility in how they use their earphones.
If you have any questions about this option, feel free to reach out to us!
For stage use, we highly recommend selecting the cable without a microphone. This version is specifically designed to avoid interference and ensures compatibility with professional audio equipment. The plug type on the cable without a microphone is optimized for stage use, providing the best performance and reliability for musicians.
The version with a microphone is ideal for activities like gaming, using with a computer, and other situations where a microphone is needed, but it's not recommended for stage performance.
If you have any questions about which cable version is best for your setup, please feel free to reach out to us!
Summary of Policies:
- Returns and Exchanges: We offer a 30-day period for free returns and exchanges, covering any reason for dissatisfaction.
- Refunds: Approved refunds are processed within 7 business days to your original payment method.
- 90-Day Exclusive Warranty: Covers manufacturing defects, ensuring product quality and reliability.
For full details, please review our .
If you made a mistake with your order, you can request an exchange. Please contact us as soon as possible by emailing us at so we can make the change before the item is shipped. If the product is already in transit, we can proceed with the exchange once it arrives at your address.
For full details, please review our .
If you receive a product with any defects, please contact us as soon as possible. We have a 30-day return and exchange period for all items, allowing you to return or exchange the product within this timeframe. You can also submit a request through our e-mail:
Additionally, certain products are covered by our exclusive 90-day warranty for manufacturing defects and hidden flaws, as outlined in our refund policy. This warranty applies only if all eligibility requirements are met. Please review our policy, and reach out to us if you have any questions. We’ll work to resolve the issue promptly.
If you wish to cancel your order, please contact us as soon as possible. We can process cancellations quickly if the item hasn’t been shipped yet. However, if the product has already been shipped, the cancellation and refund will only be processed once the item is delivered back to you.
In this case, please reach out to us after receiving the product to initiate the return and refund process according to our return policy.
If you entered the wrong address, please contact us as soon as possible so we can attempt to correct it before the order is shipped. Once the item has been shipped, we are unable to change the address.
In cases where the incorrect address leads to a failed delivery, the item will typically be returned to us. Once we receive the returned product, we can arrange for reshipment to the correct address or process a refund according to our return policy.
Yes, you can request an exchange or return if you’re not satisfied with the quality. Please submit your request through this link: , Our team will guide you through the necessary steps to ensure the process is as smooth as possible. We’re here to ensure your satisfaction!
If your package is confirmed lost, we guarantee a 100% refund or a replacement shipment for all purchases. Your satisfaction and peace of mind are our priorities, so rest assured that you’re fully protected in the rare event of a lost package. Simply contact our support team, and we’ll resolve the issue promptly.