Order Processing Time

All orders are processed and dispatched within 2-4 business days. Once your order has been shipped and handed over to the carrier, we will provide you with a tracking number so you can monitor your package and view the estimated delivery time.

Please allow 2 to 4 business days for the tracking information to be updated.

 

Shipping Address Changes

If you need to change the shipping address for your order, please contact us via email or through the chat on our website with your new shipping details. Please note that once the order has been shipped, we are unable to modify the shipping address.

 

Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.

 

Shipping Method: Standard Plus — FREE

 

Estimated Delivery Time: Up to 9 business days after dispatch.

Important Notes:

• Delivery time starts only after the order has been shipped, as all orders require processing and handling before dispatch.

• Because all shipments are international and involve complex logistics, occasional delays may occur, especially during peak seasons or holidays.

• All orders are shipped internationally, directly from our official factory to the address provided at checkout.

 

Shipping Method: Premium Shipping + Extended Warranty

 

Estimated Delivery Time: Up to 9 business days after dispatch

(Same delivery timeframe as Standard Plus)

How Premium Shipping Works:

• Orders with Premium Shipping are prioritized during processing, ensuring they are posted to the carrier ahead of standard orders.

• While the delivery time remains the same, the dispatch queue is accelerated, resulting in a faster handoff to the carrier.

 

Extended Warranty — Additional 3 Months of Coverage

 

Our Extended Warranty adds 3 extra months of protection to the standard store warranty already provided for your product.

 

Coverage Includes:

• Manufacturing defects that may arise after the original store warranty ends

• Replacement or repair according to the conditions described in our Warranty Policy

• Support and assessment handled by our internal team

 

Important Notes:

• The Extended Warranty begins immediately after the standard store warranty expires

• Warranty terms may vary depending on the product category; full details can be found in our Warranty Policy

• Does not cover physical damage, misuse, water damage, or issues caused by improper handling (in accordance with market standards)

 

Shipping Restrictions

We are unable to ship orders to PO Boxes or military addresses.

 

Packages Damaged, Lost, or Missing in Transit

If you suspect that your package is lost or missing in transit, please contact us via email or through the chat on our website. We will work with the shipping company to investigate the issue.

• Lost Packages: If your package is confirmed lost, we will send a replacement or issue a full refund at no additional charge.
• Damaged Packages: If your package arrives damaged, please contact us, and we will arrange for a replacement or refund as promptly as possible.

 

Returns and Refunds

6.1 Return Due to Change of Mind

KZ Music Store accepts returns due to a change of mind, provided the request is made within 30 days of receipt. The item must be returned in its original packaging, unopened, and unused.

• Return Shipping Costs: The customer is responsible for return shipping costs.
• Refunds: Upon receipt of the returned item, we will process a refund for the full value of the product.

 

6.2 Warranty Returns

KZ Music Store offers a 30-day warranty period. Warranty claims must be submitted within 30 days of receipt.

• Return Shipping Costs: The customer must initially cover the return shipping cost, which will be reimbursed upon a successful warranty claim.
• Processing Time: Upon receipt of the product for a warranty claim, we will process the claim within 7 days.

For our comprehensive Returns and Refunds policy, please refer to our Returns and Refunds Policy.

 

Customer Service

For any inquiries, support, issues, or warranty claims, please contact us at support@kzmusicstore.com or reach out through the chat on our website.

 

International Shipping

Please note that all orders are shipped internationally directly from our official factory to your address. Delivery times commence after the product has been shipped, due to the complexities of international shipping systems.