Returns and Exchanges
30-Day Free Returns and Exchanges
You have 30 days after receiving your item to request a return or exchange. To be eligible for a return or exchange, the item must meet the following criteria:
- Condition: The item must be in the same condition as when you received it.
- Usage: It must be unworn or unused, with all original tags attached.
- Packaging: The product should be in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
How to Initiate a Return or Exchange:
- Contact Us: Reach out to us at support@kzmusicstore.com to initiate the process.
- Approval: Once your return or exchange is approved, we will provide you with a return shipping label and detailed instructions on how to send your package.
- Shipping: Send the item back using the provided shipping label. Please note: Items returned without prior authorization will not be accepted.
Exceptions / Non-Returnable Items:
- Customized or special order products.
- Items purchased on sale or at a discounted price.
- Gift cards.
If you have questions or concerns about a specific item, please contact us for clarification.
Refunds
After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days. Please note: Your bank or credit card company may take additional time to process and post the refund.
If more than 7 business days have passed since your refund was approved and you have not received it, please contact us at support@kzmusicstore.com.
Warranty
90-Day Exclusive Warranty
All our products come with a 90-Day Exclusive Warranty against manufacturing defects. This warranty ensures that any issues arising from the manufacturing process will be addressed promptly. Please note that this warranty does not cover:
- Misuse: Damage caused by improper use, such as forcing the volume to high levels.
- Accidental Damage: Issues like bad contact in the cable or physical damage.
- Normal Wear and Tear: Regular usage that leads to natural degradation over time.
- Unauthorized Modifications: Any alterations made to the product outside of authorized repairs.
How to Claim Your Warranty:
- Inspect Upon Receipt: Please inspect your order immediately upon receiving it.
- Report Defects: If you find any defects, damages, or receive the wrong item, contact us immediately at support@kzmusicstore.com with your order details and a description of the issue.
- Evaluation: We will evaluate the issue and provide instructions on how to proceed, which may include sending the product back for repair or replacement.
Exclusions from Warranty:
- Damage from Misuse: Defects resulting from misuse, such as forcing the device to operate at high volumes, are not covered under this warranty.
- Unauthorized Repairs: Any repairs performed by unauthorized personnel void the warranty.
Summary of Policies:
- Returns and Exchanges: We offer 30 days for free returns and exchanges, covering any reason for dissatisfaction.
- Refunds: Approved refunds are processed within 7 business days to your original payment method.
- 90-Day Exclusive Warranty: Provides coverage for manufacturing defects, ensuring product quality and reliability.
